Providers: Claims
As Health First Health Plans continues in partnership with Oscar to support key operational tasks to improve our members' and providers' experience, we have become aware of some claims configuration issues that have resulted in incorrect and/or delayed payment.
We are actively working on resolving these issues and expect resolution in the coming weeks. However, if you have a question or concern regarding your claims, please contact the Customer Care Team at 1-844-522-5278. They will help you navigate next steps and, depending on the issue, determine if a formal dispute should be filed.
As providers, we supply you with the most current version of forms to use in your office. If you have questions about these or any forms, please contact us at 1-844-522-5278.
For claims incurred on or before December 31, 2021, for all lines of business and 2022 Small/Large Group Commercial plans, please use the below address:
AdventHealth Advantage Plans
P.O. Box 830698
Birmingham, AL 35283-0698
Claimsnet Payer ID: 95019
Claims on or after January 1, 2022, Medicare Advantage and Individual lines of business:
AdventHealth Advantage Plans
P.O. Box 66490
Phoenix, AZ 85082-6490
Change Healthcare Payer ID: RP039
- 2021 Provider Claim Dispute Request
- 2021 Provider Claim Dispute Request – Second Level
- 2022 Provider Claim Dispute Process and Request
- Provider Claim Inquiries
Last updated: 4/5/2022